Umang Gupta

Data Scientist (AI / GenAI) at Singapore Airlines

Singapore · LinkedIn · GitHub

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AI and systems engineer specialising in designing, building and deploying scalable, production-grade AI systems — with a particular focus on Generative AI, agentic architectures, retrieval-augmented generation (RAG) and high-performance computing. Strong computer-science foundation from SUTD, Stanford and the University of Waterloo, and a track record of taking projects from concept to deployment with measurable business impact at companies like Singapore Airlines and Grab.

Experience

Data Scientist (AI Engineering focus), Singapore AirlinesJul 2024 – Present
  • Architected a Pilot Training GenAI tutor LLMs driving a 40% increase in pilot proficiency and earning the SVP/CTO Staff Award.
  • Built AgentSL, a scalable platform that lets technical and non-technical teams autonomously deploy production-grade AI agents — democratising AI adoption across the enterprise and earning the CEO Innovation Award.
  • Created a smart MCP (Model Context Protocol) server and client that automatically adapts to frequently changing booking-system APIs for travel agents, reducing debugging tickets by 40%.
  • Developed an internal tool that automatically extracts critical information and generates insights from Finance Board Papers, saving roughly 240 hours of manual work per quarter.
Software Engineer Intern, GrabJan 2023 – May 2023
  • Resolved a critical bug in a high-stakes, real-time driver job-allocation system through deep systems data analysis, custom event trackers and debugging of state transitions at scale.
  • Led end-to-end development of a core driver-facing Android feature (MVVM, Dagger) and deployed it across all of Grab’s operating countries, boosting driver activity.
  • Contributed creative adjustments to the driver-job matching algorithm during Grab-a-thon to increase available jobs.
Undergraduate Teaching Assistant & Researcher, SUTDNov 2021 – Apr 2022
  • Taught Calculus II to a cohort of 50 students and ran office hours; the cohort achieved the highest average score.
  • Researched network design and performance in blockchain networks and their impact on user and developer trust for decentralised applications; recognised as the best research team of five, working with SUTD professors and an MIT mentor.

Education

Singapore University of Technology and Design (SUTD)2020 – 2024

Bachelor of Engineering in Computer Science, Minor in Artificial Intelligence

Stanford UniversitySummer 2023

International Honors Program

University of WaterlooSep 2022 – Dec 2022

Exchange Student

Skills

Generative AI & Machine Learning: RAG & Graph-RAG, AI Agents & Multi-Agent Systems, LLM fine-tuning, LLM-as-a-judge, Deep Learning (CNNs, GANs), Reinforcement Learning, PyTorch, TensorFlow, LangChain, LangGraph, Google ADK, CUDA

Systems, Performance & Cloud: High-Performance Computing (HPC), Slurm, Apptainer, Linux (RedHat, Rocky), C / C++, Assembly, TCP/UDP networking, AWS, Google Cloud Platform, Docker, CI/CD, FastAPI, Microservices

Full-Stack & Mobile: Next.js, React, Node.js, Ruby on Rails, Android (Kotlin), Swift / iOS

Languages & Databases: Python, Java, Kotlin, C++, C#, SQL, Swift, R, Solidity, JavaScript, PostgreSQL, BigQuery, Qdrant, MongoDB, Firebase

Awards & Recognition

  • CEO Innovation Award — AgentSL, Singapore Airlines
  • SVP/CTO Staff Award — Singapore Airlines
  • First Class Honours — SUTD Computer Science
  • Only international student selected from SUTD (of 5,000) for the Stanford International Honors Program
  • 2nd place — DBS × SUTD AI Challenge
  • Top 10 — AI Singapore Penta Hackathon (LectureGenie)
  • Winner — Swift Inclusive App Development Hackathon 2022 (VoiceBus)